Getting Support

📄️ What is in a minidump file? Does it include the data that's in AMPS?

Learn what data is included versus excluded in AMPS minidump files, which use the Google Breakpad format for troubleshooting.

📄️ How do I use WinSCP to upload files to the 60East SFTP support server?

Learn how to use WinSCP to upload files securely to the 60East SFTP support server using provided private keys.

📄️ Can everyone see things I put in support tickets?

Learn about the privacy of 60East support tickets and who can view them within the private support area.

📄️ How can I split large log files to upload them?

Learn how to split and compress large Linux log files for easier uploads using zip and split commands.

📄️ Is replication between different versions of AMPS supported?

Learn the specific requirements and limitations for supported AMPS replication between different software versions.