Getting Support

📄️ What is in a minidump file? Does it include the data that's in AMPS?

AMPS minidump files are in Google Breakpad format.

📄️ How do I use WinSCP to upload files to the 60East SFTP support server?

For SFTP uploads to support tickets, 60East Support creates and issues private keys that are only valid for a limited period of time. This FAQ describes how to use our SFTP private keys with WinSCP.

📄️ Can everyone see things I put in support tickets?

The 60East Support site is divided into public and private areas.

📄️ How can I split large log files to upload them?

Linux systems have a built in set of utilities that make it simple to work with large logs.

📄️ Is replication between different versions of AMPS supported?

Replication is fully supported between different hotfix levels of the same version, provided that the version itself is supported.