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AMPS Server Documentation 5.3.4
AMPS Server Documentation 5.3.4
  • Welcome to AMPS 5.3.4
  • Introduction to AMPS
    • Overview of AMPS
    • Getting Started With AMPS
      • Installing AMPS
      • Starting AMPS
      • JSON Messages - A Quick Primer
      • spark: the AMPS command-line client
      • Evaluating AMPS on Windows or MacOS
      • Galvanometer and RESTful Statistics
    • AMPS Basics: Subscribe and Publish to Topics
    • State of the World (SOW): The Message Database
      • When Should I Store a Topic in the SOW?
      • How Does the SOW Work?
      • Configuration
      • Queries
      • Atomic Query and Subscribe
      • Advanced Messaging and the SOW
    • Record and Replay Messages with the AMPS Transaction Log
    • Message Queues
    • Scenario and Feature Reference
      • Recovery Strategies
    • Getting Support
    • Advanced Topics
    • Next Steps
  • AMPS Evaluation Guide
    • Introduction
    • Evaluation and Development with AMPS
    • Tips on Measuring Performance
    • Next Steps
  • AMPS User Guide
    • Introduction
      • Product Overview
      • Requirements
      • Organization of this Guide
        • Documentation Conventions
      • Technical Support
    • Installing and Starting AMPS
      • Installing AMPS
      • Starting AMPS
      • Production Configuration
    • Subscribe and Publish
      • Topics
      • Filtering Subscriptions by Content
      • Conflated Subscriptions
      • Replacing Subscriptions
      • Messages in AMPS
      • Message Ordering
      • Retrieving Part of a Message
    • AMPS Expressions
      • Syntax
      • Identifiers
      • AMPS Data Types
      • Grouping and Order of Evaluation
      • Logical Operators
      • Arithmetic Operators
      • Comparison Operators
      • LIKE Operator
      • Conditional Operators
      • Working with Arrays
      • Regular Expressions
      • Performance Considerations
    • AMPS Functions
      • AMPS Function Overview
      • String Comparison Functions
      • Concatenating Strings
      • Managing String Case
      • Replacing Text in Strings
      • String Manipulation Functions
      • Date and Time Functions
      • Array Reduce Functions
      • Geospatial Functions
      • Numeric Functions
      • CRC Functions
      • Message Functions
      • Client Functions
      • Coalesce Function
      • AMPS Information Functions
      • Typed Value Creation
      • Constructing Fields
      • Aggregate Functions
    • State of the World (SOW) Topics
      • How Does the SOW Work?
      • Using the State of the World
      • Understanding SOW Keys
      • Indexing SOW Topics
      • Programmatically Deleting Records from the Topic State
      • SOW Maintenance
        • Creating a Maintenance Schedule for a Topic
        • Setting Per-Message Lifetime
      • Storing Multiple Logical Topics in One Physical Topic
    • Querying the State of the World (SOW)
      • Overview of SOW Queries
      • Query and Subscribe
      • Historical SOW Topic Queries
      • Managing Result Sets
      • Batching Query Results
    • Out-of-Focus Messages (OOF)
    • State of the World Message Enrichment
    • Incremental Message Updates
      • Using Delta Publish
      • Understanding Delta Publish
      • Delta Publish Support
    • Receiving Only Updated Fields
      • Using Delta Subscribe
      • Identifying Changed Records
      • Conflated Subscriptions and Delta Subscribe
      • Select List and Delta Subscribe
      • Options for Delta Subscribe
    • Conflated Topics
    • Aggregation and Analytics
      • Understanding Views
      • Defining Views and Aggregations
      • Constructing Field Contents
      • Best Practices for Views
      • View Examples
      • Aggregated Subscriptions
    • Record and Replay Messages
      • Using the Transaction Log and Bookmark Subscriptions
      • Understanding Message Persistence
      • Configuring a Transaction Log
      • Replaying Messages with Bookmark Subscription
      • Managing Journal Files
      • Using amps-grep to Search the Journal
    • Message Queues
      • Getting Started with AMPS Queues
      • Understanding AMPS Queuing
      • Advanced Messaging and Queues
      • Replacing Queue Subscriptions
      • Handling Unprocessed Messages
      • Advanced Queue Configuration
      • Queue Subscriptions Compared to Bookmark Replays
    • Message Types
      • Default Message Types
      • BFlat Messages
      • MessagePack Messages
      • Composite Messages
      • Protobuf Message Types
      • Struct Message Types
    • Command Acknowledgment
      • Requesting Acknowledgments
      • Receiving Acknowledgments
      • Bookmark Subscriptions and Completed Acknowledgments
      • Bookmark Subscriptions and Persisted Acknowledgments
      • Acknowledgment Conflation and Publish Acknowledgements
    • Transports
      • Client Connections
      • Replication Connections
      • Transport Filters
    • Running AMPS as a Linux Service
      • Installing the Service
      • Configuring the Service
      • Managing the Service
      • Uninstalling the Service
    • Logging
      • Configuring Logging
      • Log Message Format
      • Message Levels
      • Message Categories
      • Logging to a File
      • Logging to a Compressed File
      • Logging to Syslog
      • Logging to the Console
      • Looking up Errors with ampserr
    • Event Topics
      • Client Status Events
      • SOW Statistics Events
      • Persisting Event Topics
    • Utilities
      • Command-Line Basic Client
      • Dump clients.ack File
      • Dump journal File
      • Dump queues.ack File
      • Dump SOW File
      • Dump Journal Topic Index File
      • Find Bookmark or Transaction ID in Transaction Log
      • Find Information in Error Log or Transaction Log
      • Identify Type of AMPS File
      • List/Explain Error Codes
      • Query Statistics Database
      • Statistics Database Report
      • Storage Performance Testing
      • Submit Minidump to 60East
      • Obsolete Utility: Upgrade File Formats
    • Monitoring AMPS
      • Statistics Collection
        • Time Range Selection
        • Output Formatting
      • Galvanometer
      • Configuring Monitoring
    • Automating AMPS with Actions
    • Replicating Messages Between Instances
      • Replication Basics
      • Configuring Replication
      • Replication Configuration Validation
      • Replication Resynchronization
      • Replication Compression
      • Destination Server Failover
      • Two-Way Replication
      • PassThrough Replication
      • Guarantees on Ordering
      • Replication Security
      • Understanding Replication Message Routing
      • Replicated Queues
      • Replication Best Practices
    • Highly Available AMPS Installations
      • Overview of High Availability
        • Example: Pair of Instances for Failover
        • Example: Regional Distribution
        • Example: Regional Distribution with HA
        • Example: Hub and Spoke / Expandable Mesh
      • Details of High Availability
      • Slow Client Management and Capacity Limits
      • Message Ordering Considerations
    • Operation and Deployment
      • Capacity Planning
      • Linux OS Settings
      • Upgrading AMPS
      • Using AMPS with a Proxy
      • Operations Best Practices
    • Securing AMPS
      • Authentication
      • Entitlement
      • Providing an Identity for Outbound Connections
      • Protecting Data in Transit Using TLS/SSL
    • Troubleshooting AMPS
      • Planning for Troubleshooting
      • Diagnostic Utilities
      • Finding Information in the Log
      • Reading Replication Log Messages
      • Troubleshooting Disconnected Clients
      • Troubleshooting Regular Expression Subscriptions
    • AMPS Distribution Layout
    • Optionally-Loaded Modules
      • Optional Functions
        • Legacy Messaging Functions
        • Special-Purpose Functions
      • Optional SOW Key Generator
        • Chaining Key Generator
      • Optional Authentication/Entitlements Modules
        • RESTful Authentication and Entitlements
        • Multimethod Authentication Module
        • Simple Access Entitlements Module
      • Optional Authenticator Modules
        • Multimethod Authenticator
        • Command Execution Authenticator
    • AMPS Statistics
    • File Format Versions
  • AMPS Configuration Guide
    • AMPS Configuration Basics
      • Getting Started With AMPS Configuration
      • Units, Intervals, and Environment Variables
      • Working With Configuration Files
      • Including External Files
    • Instance Level Configuration
    • Admin Server and Statistics
    • Modules
    • Message Types
    • Transports
    • Logging
    • State of the World (SOW)
      • SOW/Topic
      • SOW/*Queue
      • SOW/ConflatedTopic
      • SOW/View
    • Replication
      • Replication Validation
    • Transaction Log
    • Authentication
    • Entitlement
    • Actions
      • Configuration for Actions
      • Choosing When an Action Runs
        • On a Schedule
        • On AMPS Startup or Shutdown
        • On a Linux Signal
        • On a REST Request
        • On Minidump Creation
        • On Client Connect or Disconnect
        • On Client Logon
        • On Client Offline Message Buffering
        • On Subscribe or Unsubscribe
        • On Incoming Replication Connections
        • On Outgoing Replication Connections
        • On Message Published to AMPS
        • On Message Delivered to Subscriber
        • On Message Affinity
        • On SOW Message Expiration
        • On SOW Message Delete
        • On OOF Message
        • On Message Condition Timeout
        • On Message State Change
        • On a Custom Event
      • Choosing What an Action Does
        • Rotate Error/Event Log
        • Compress Files
        • Truncate Statistics
        • Manage Transaction Log Journal Files
        • Remove Files
        • Delete SOW Messages
        • Compact SOW Topic
        • Query SOW Topic
        • Manage Security
        • Enable or Disable Transports
        • Publish Message
        • Manage Replication Acknowledgment
        • Extract Values from a Message
        • Translate Data Within an Action
        • Increment Counter
        • Raise a Custom Event
        • Execute System Command
        • Manage Queue Transfers
        • Create Minidump
        • Shut Down AMPS
        • Debug Action Configuration
      • Conditionally Stopping an Action
        • Based on File System Capacity
        • Based on an Expression
      • Examples of Action Configuration
        • Archive Journals Once a Week
        • Archive Journals On RESTful Command
        • Record Expired Queue Messages to a Dead Letter Topic
        • Copy Messages that Exceed a Timeout to a Different Topic
        • Deactivate and Reactivate Security on Signals
        • Reset Entitlements for a Disconnected Client
        • Extract Values from a Published Message
        • Shut Down AMPS When a Filesystem Is Full
        • Increment a Counter and Echo a Message
    • Protocols
  • AMPS Monitoring Guide
    • Statistics Types
    • Table Reference
    • Administrative Actions
    • Host Statistics
      • cpu
      • disks
      • memory
      • name
      • network
    • AMPS Instance Statistics
      • api
      • clients
      • config.xml
      • config_path
      • conflated_topics
      • cpu
      • cwd
      • description
      • environment
      • lifetimes
      • logging
      • memory
      • message_types
      • name
      • name_hash
      • pid
      • processors
      • queues
      • queries
      • replication
      • sow
      • statistics
      • subscriptions
      • timestamp
      • transaction_log
      • transports
      • tuning
      • uptime
      • user_id
      • version
      • views
  • AMPS Command Reference
    • Commands to AMPS
      • logon
      • Publishing
        • publish
        • delta_publish
      • Subscribing to and Querying Topics
        • subscribe
        • sow
        • sow_and_subscribe
        • unsubscribe
        • delta_subscribe
        • sow_and_delta_subscribe
      • Removing Messages (SOW/Topic or Message Queue)
      • heartbeat
      • flush
    • Responses from AMPS
      • sow: Content from Server
      • publish: Content from Server
      • oof: Content from Server
      • ack: Status from Server
      • group_begin / group_end : Result Set Delimiters
    • Protocol Reference
      • AMPS Protocol
      • Legacy Protocols Reference
    • Command Cookbook
      • Cookbook: Delta Publish
      • Cookbook: Delta Subscribe
      • Cookbook: Publish
      • Cookbook: SOW
      • Cookbook: SOW and Delta Subscribe
      • Cookbook: SOW and Subscribe
      • Cookbook: SOW Delete
      • Cookbook: Subscribe
  • Deployment Checklist
    • Ensure Sufficient Capacity
    • Apply System and AMPS Configuration
    • Create Maintenance Plan
    • Create Monitoring Strategy
    • Create Patch and Upgrade Plan
    • Create and Test Support Process
    • Conclusion
  • AMPS Clients
    • Performance Tips and Best Practices
    • C++
    • C#/.NET
    • Java
    • JavaScript
    • Python
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Copyright 2013-2024 60East Technologies, Inc.

On this page
  • Support Steps
  • AMPS Versioning and Certification
  • Contacting 60East Technologies Support
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  1. AMPS User Guide
  2. Introduction

Technical Support

PreviousDocumentation ConventionsNextInstalling and Starting AMPS

Last updated 4 months ago

For an outline of your specific support policies, please see your 60East Technologies License Agreement. Support contracts can be purchased through your 60East Technologies account representative.

Support Steps

You can save time if you complete the following steps before you contact 60East Technologies Support:

  1. Check the documentation

    The problem may already be solved and documented in the User Guide or Configuration Reference Guide for the product. 60East Technologies also provides answers to frequently asked support questions on the support website at: .

  2. Isolate the problem

    If you require Support Services, please isolate the problem to the smallest test case possible. Capture erroneous output into a text file along with the commands used to generate the errors.

  3. Collect your information

    • Your product version number.

    • Your operating system and its kernel version number.

    • The expected behavior, observed behavior and all input used to reproduce the problem.

    • Submit your request.

    • If you have a minidump file, be sure to include that in your email to .

The AMPS version number used when reporting your product version number follows a format listed below. The version number is composed of the following:

MAJOR.MINOR.FEATURE.HOTFIX.TIMESTAMP.TAG

AMPS Versioning and Certification

Each AMPS version number component has the following breakdown:

Component
Description
Minimum Verification

MAJOR

Increments when there are any backward-incompatible changes in functionality, file formats, client network formats or configuration; or when deprecated functionality is removed.

May introduce major new functionality or include internal improvements that introduce major behavioral changes.

Megacert

MINOR

Increments when functionality is added in a backwards-compatible way, or when functionality is deprecated.

May include internal improvements, including internal improvements that introduce minor behavioral changes or changes to network formats used only by the AMPS server (such as replication).

Megacert

FEATURE

Increments for previews of new features.

May introduce behavioral changes to fix incorrect behavior, enable new functionality or to enhance performance.

May include internal enhancements that do not introduce behavioral changes.

Note: A feature level of 0 indicates a long-term stable release. A feature level above zero indicates the current feature level (a preview of the next long-term stable release).

Kilocert

HOTFIX

A release for a critical defect impacting a customer. A hotfix release is designed to be 100% compatible with the release it fixes (that is, a release with same MAJOR.MINOR.FEATURE version).

May introduce behavioral changes to fix incorrect behavior. May document previously undocumented features or extend surface area to improve usability for existing features.

Cert

TIMESTAMP

Proprietary build timestamp.

(does not affect verification level)

TAG

Identifier that corresponds to precise code used in the release.

(does not affect verification level)

The certification levels are defined in the following table. Notice that, in all cases, 60East will certify at a higher level if time permits or if a change involves a critical part of AMPS (such as replication or internal utility classes that are widely used).

Certification Level
Description
Time to Certify

Megacert

Performance and long-haul testing.

Full regression suite and stress-testing suite, including replication testing and application scenario tests.

Full unit testing suite, including new unit tests to verify correct behavior of bugfixes in this release.

less than 2 weeks

Kilocert

Full regression suite and stress-testing suite, including replication testing and application scenario tests.

Full unit testing suite, including new unit tests to verify correct behavior of bugfixes in this release.

less than 1 week

Cert

Full unit testing suite, including new unit tests to verify correct behavior of bugfixes in this release.

Replication testing suite if release affects replication code.

4 hours

Contacting 60East Technologies Support

Please contact 60East Technologies Support Services according to the terms of your 60East Technologies License Agreement.

Support is offered through the United States:

Web:

E-mail:

Support:

Other support options (such as support via phone), may be available depending on the terms of your support agreement.

http://support.crankuptheamps.com
crash@crankuptheamps.com
http://www.crankuptheamps.com
support@crankuptheamps.com
http://support.crankuptheamps.com